Stress Out Massage Therapy & Day Spa

Store Policies

Appointment Policy:: We recommend appointments for all services so that your time can be assured. For treatment packages, which often require the efforts of several staff members, you may need to secure your space up to one month in advance. Saturdays are our busiest days and therefore require the most advance planning. We tend to book up very early for the month of May (Cornell and Ithaca College graduations), so plan well ahead. If you are able to visit us on a weekday, our schedule is generally more flexible. In addition, all treatment packages must be secured by credit card or gift certificate. See "Cancellation Policy" for details on this.
Cancellation Policy:: Services valued at $100 or more must be secured by a credit card or gift certificate. In the event we have not been notified twenty four hours in advance of such appointments a 50% fee will be charged to the credit card or gift certificate.

For parties of three or more, we require a seven day advance notice of cancellation with the appointments secured by a credit card. In the event such parties have not notified us seven days in advance of a cancellation, they will be charged a 50% fee for any services booked.

How to give the gift of relaxation.

As with most things in life there is the right way and the not-so-right way to surprise that special someone.

Over a decade of experience has taught us that the best way to give relaxation or beauty services is to present a gift certificate and allow the recipient to book when they have time. A surprise visit to the spa may seem like an ideal gift, but unfortunately, is not always the case. Timing is everything and bringing that special person to our doorstep may not be exactly what they had in mind for their day. Instead, present them with a gift certificate that they may use when they personally are ready to relax. This way they can reap the most benefit from your kindness and good intentions.

If this idea just isn't going to work within your generous plans, and a surprise visit does, we require all such services be paid in full at the time of booking. This will ensure our business obligations are met and everyone can enjoy their time to it's fullest potential. We request that you inform the recipient at least one day prior as to what services they will be receiving. This will provide the client with enough time to think about what they want to wear (loose clothing, little or no make up) and to build excitement for their upcoming visit. Our goal is to satisfy the client. Our experience tells us that clients enjoy their visits much more when they know what to expect.

Forms of Payment

For your convenience, we accept cash, Mastercard, Visa and Discover cards. Checks drawn on a local bank and written by a client who can provide us with a current New York State driver’s license are also accepted.

All massages provided at our spa are non-sexual. If a client should make advances towards a therapist or have sexual intentions relating to a session, that session will be terminated immediately and full payment will be due.